YOU ASK
I can mark the response official, but I cannot close this Procore RFI. Why?
The short answer
The two actions have different permission paths. Mark Official Responses can allow an eligible creator, assignee or distribution-list member to mark a reply without also granting the conditions needed to close the RFI.
Work through the checks
- Confirm you are viewing the intended project and RFI.
- For closing, check for Admin permission on the project RFIs tool. Otherwise, check Read Only or Standard permission together with Act as RFI Manager and the required record relationship: RFI Manager, or creator with Standard permission.
- Do not assume that the Mark Official Responses granular permission, or a job title alone, grants closure rights.
- Use the project’s authorised permission process if your assignment and permissions do not match the task. Preserve the RFI and its replies.
| Original example | Given access | What it establishes |
|---|---|---|
| Assignee | Standard + Mark Official Responses | May qualify to mark an answer; does not itself establish closure rights |
| RFI Manager | Standard + Act as RFI Manager | Meets the documented non-Admin closure path |
Simplified permission examples. Other project configuration can affect official-response availability.
THE EASY MISTAKE
A missing close action does not mean the RFI must be recreated or that another response will grant permission.